As a small locally owned and operated business we depend on local customer support to ensure we can continue to keep providing quality products and exceptional service to our customer base within our service area.   In an age where everything happens online,  we have extended our services to include online ordering of filters & parts.   But that step has come with a hurdle - there are quite a few websites with the title "awesome water" in them,  leading to customers ordering from other suppliers.  

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Since 2013 Awesome Water no longer operates on a Franchise basis - all operators are independent.  That is why you will find several websites with the name “awesomewater” when doing a google search.  To ensure you order from us – your LOCAL operator – make sure you select the website with “mackay” at the – www.awesomewatermackay.com

 

Genuine 8 Stage carbon filters supplied by an Authorised Awesome Water agent are all more or less the same price (Currently between $40 - $60 per filter) April 2018                                  If your paying less than that - click here 

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You do however get the following benefits when dealing with your local supplier:

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• We provide pre-flushed filters (except if requested otherwise) - all you need to do is drain & clean your machine & install – no need to soak or flush the filter before use. 

• We provide full maintenance & care instructions when you order a DIY filter, to ensure your machine is clean and hygienic and stays in good working condition.

• We also offer a service & installation option when ordering your new filter. This includes total drain & clean of machine, bowl & float valve.  This prevents future problems with leaking and other issues that may result.

• Free advice whenever you have any trouble or questions regarding your cooler.

• Loyalty rewards for customers who stick to suggested 6 monthly filter changes – significantly reduced rates apply for any maintenance calls, parts and repairs required

• Service & Maintenance plans available – easy fortnightly payments ensure your filter is all paid for when due and also covers any repairs needed.

• Free quotes on repairs – if something’s gone wrong, don’t throw it out -  most problems can be fixed at a very reasonable price.  Just let us know what’s the problem and we can give you an estimate over the phone/ email. We also supply parts only, if you’re happy to do the job yourself.

• All repairs are done locally in Mackay; if repair cannot be done on site, a loan unit will be provided while your machine is in for repairs

• Regular and loyal customers receive considerable discounts on repair prices.

• Ordering from your local operator will give you the feel-good feeling - knowing you support a local business and providing you peace of mind knowing that we will still be around when you need our services in future.

 

If you love your Awesome Water cooler and would like the joys and benefits of it for years to come, then support us to ensure that we can keep running a viable business to serve you & other locals in the community in future.

 

Our direct contact number and website address are on the sticker that looks like this. If you don’t have one on your machine yet, please let us know & we’ll get one to you.