Filters on E-Bay
Beware of cheap filters sold on eBay. As with most online products you often compromise quality and support when buying the cheaper versions on eBay. Ask yourself if the price you are paying is reasonable for what you are getting. If it sounds to good too be true it often is.
eBay suppliers are selling "grey filters" at a hugely reduced price. Why is it so cheap?
Their products are of lower grade carbon quality and micron ratings or filters from production batches that have not passed the quality tests.
Further more they do not generate their own customers base - the sell to OUR customers – yes, they simply leach off customers that we have worked very hard to generate over the years.
And of course they do not offer the full service compliment - only providing a filter sent in the mail, no service, maintenance or repair options to offer.
Furthermore, consider that these "grey suppliers" have minimum expenses to cover compared to an Authorised Awesome Agent (most of whom was part of the "original" network of operators who invested a great deal of money buying into the franchise in it's earlier years).
They do not have to :
source the best quality products and negotiate deals with overseas manufacturers
import coolers and get it approved by Australian standards, pay customs duties
do marketing & advertising, have websites to administrate
supply payment plan options, honor warranties
offer repairs, maintenance or advice
they don’t need service vehicles which need to be insured or require public liability insurance
It's normally the customers that choose to go "the cheap way", that end up having trouble with their coolers after only a couple of years, as service & maintenance is a very important part of having good quality water and ensuring the cooler operates as it should. Unfortunately, it is these customers who give our brand name a bad reputation, as they blame it on our product, not the lack of service or the inferior quality filters they have purchased from an unknown eBay supplier.
You will notice a few websites with the name "awesome water" when doing a google search. That is because since 2013 we no longer operate on a franchise basis - all operators are independent. To ensure you order from us – your LOCAL operator – make sure you select the website with “mackay” at the end – www.awesomewatermackay.com
Our direct contact number and website address are on the sticker that looks like this. If you don’t have one on your machine yet, please let us know & we’ll get one to you.
If you love your Awesome Water cooler, and would like the joys and benefits of it for years to come, then support your local Awesome Water agent to ensure that we can keep running a viable business to serve you & other locals in the community now and in the future.