Privacy Policy

 

Awesome Water Mackay

ABN 61 667 182 519

Last updated: October 2026

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Awesome Water Mackay (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

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This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, purchase products or services from us, rent equipment from us, make an enquiry or otherwise interact with our business.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws and other relevant legislation.

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1. Information We Collect

The personal information we collect depends on your interaction with us and may include:

• your name or business name;

• residential, business, delivery, installation or service address;

• telephone and mobile numbers;

• email address;

• details of products, filters or equipment purchased, rented or installed;

• purchase and service history;

• appointment and filter replacement history;

• rental account information;

• information provided through website enquiry, quote or booking forms;

• delivery information;

• payment and transaction information; and

• other information you voluntarily provide to us.

Where required to process payments or establish recurring rental payments, we may also collect payment information such as bank account or credit/debit card details.

 

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

• contact us by telephone, SMS or email;

• complete a form on our website;

• request a quote;

• make a service booking;

• purchase a product;

• arrange installation or servicing;

• enter into a rental agreement;

• make a payment;

• create or complete an online order; or

• otherwise communicate with us.

Information may also be generated through our ongoing relationship with you, such as records of products purchased, equipment installed, previous filter changes, service dates and upcoming service requirements.

 

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries and quote requests;

• process and fulfil orders;

• arrange delivery, installation and servicing;

• schedule and manage appointments;

• maintain records of your water filtration system or equipment;

• notify you when filters or equipment may be due for servicing or replacement;

• manage equipment rental agreements;

• process payments;

• issue invoices, receipts and account statements;

• maintain our accounting and business records;

• provide customer service and support;

• communicate important information about our services, including changes to trading hours or temporary closures;

• send promotional or marketing communications where permitted;

• improve our products, services, website and customer experience;

• prevent or investigate suspected fraud or misuse; and

• meet our legal, taxation, accounting and regulatory obligations.

We only seek to collect information that is reasonably necessary for our business activities.

 

4. Payments and Financial Information

Awesome Water Mackay offers several payment methods, which may include credit or debit card, direct bank deposit, direct debit, PayPal, Stripe, Afterpay, Zip and other payment providers made available from time to time.

For rental agreements and other recurring payments, payment information may be collected and processed through third-party payment providers such as Ezidebit.

Where card details are provided to us by telephone, those details are used for the purpose of processing the authorised transaction through the relevant payment system.

Payment providers process information according to their own terms and privacy policies. We encourage customers to review the privacy policies of those providers if they would like further information about how payment information is handled.

We take reasonable steps to avoid retaining complete payment-card information where it is no longer required for the purpose for which it was provided.

 

5. Customer Records

We maintain customer records to allow us to provide ongoing service and support.

These records may include your contact details, address, equipment or filter type, purchase history, rental information, previous service dates and anticipated future filter or service requirements.

This information enables us to identify the products installed at your premises and provide relevant service and filter replacement reminders.

Customer and transaction information may be stored using business systems including Microsoft Excel, Xero and other service providers used in operating our business.

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6. Service Reminders, Email and SMS Communications

As part of providing ongoing water filtration services, we may contact existing customers by email, SMS or telephone regarding matters such as:

• filter replacement reminders;

• service reminders;

• appointment confirmations or changes;

• scheduled servicing in your area;

• rental or account matters;

• temporary business closures or changes to trading arrangements; and

• information relating to products or services you have purchased or enquired about.

 

From time to time, we may also send information about our products, services or special offers where permitted by law.

Where a communication constitutes marketing, we provide an appropriate method for you to unsubscribe or opt out.

You may ask us to stop sending marketing communications at any time by using the unsubscribe or opt-out facility contained in the message or by contacting us directly.

Please note that opting out of marketing communications does not necessarily prevent us from contacting you about an existing order, booking, rental agreement, payment, service matter or other communication reasonably necessary to provide a product or service you have requested.

 

7. Website, Cookies and Online Information

Our website is operated using the Wix platform.

When you visit our website, certain technical information may be collected automatically. This may include information such as your device type, browser type, IP address, pages visited, approximate location information and the way you interact with the website.

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, online shopping and other website features.

Additional cookies or technologies may also be used for analytics, marketing or other purposes depending on the website features and services enabled from time to time.

You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website. Disabling some cookies may affect the functionality of parts of the website.

 

8. Sharing Information with Third Parties

We do not sell or rent customer personal information.

We may disclose or provide access to personal information to third parties where reasonably necessary to operate our business or provide services to you.

These may include:

• payment and direct debit processors;

• banks and financial institutions;

• online payment providers;

• accounting and bookkeeping providers;

• accounting software providers;

• website hosting and e-commerce providers;

• email and SMS communication providers;

• postal, freight and courier companies;

• IT and technology service providers;

• professional advisers, including accountants and legal advisers;

• government agencies or regulatory authorities where required by law; and

• other service providers reasonably required to complete a transaction or provide a service you have requested.

 

Examples of third-party platforms we may use include Wix, Xero, Ezidebit, PayPal, Stripe, Afterpay and Zip.

These providers may collect, process or store information under their own privacy policies and terms of service.

We only seek to disclose information that is reasonably necessary for the relevant provider to perform its function.

 

9. Overseas Processing and Storage

Some of the technology, website, payment, accounting or communication services we use may operate systems or store or process information outside Australia.

As third-party providers may use data centres and service providers in multiple locations, the countries in which information is processed or stored may vary.

Where we use third-party providers, their handling of personal information is also governed by their respective privacy policies, security practices and applicable laws.

 

10. Storage and Security

We take reasonable steps appropriate to the size and nature of our business to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Customer information may be stored electronically in our customer database, accounting systems, website systems, payment platforms, email systems and other business systems.

While we take reasonable precautions to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a data breach, we will assess and respond to the incident and comply with any notification obligations that apply to us under Australian law.

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11. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• provide products and services;

• maintain appropriate service and warranty records;

• manage ongoing customer and rental relationships;

• maintain financial and taxation records;

• resolve disputes or enquiries; and

• meet legal and regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate and subject to any legal record-keeping requirements.

 

12. Accessing or Correcting Your Information

You may contact us if you would like to:

• request access to personal information we hold about you;

• correct or update your contact details or other personal information;

• ask questions about how your information is being used; or

• request that information no longer required by us be deleted, where reasonably practicable and legally permitted.

We may need to verify your identity before providing access to or changing personal information.

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us so that we can update our records.

 

13. Privacy Enquiries and Complaints

If you have a question or concern about your privacy or the way Awesome Water Mackay has handled your personal information, please contact us.

 

We will review your enquiry or complaint and aim to respond within a reasonable period.

 

Awesome Water Mackay

ABN 61 667 182 519

Email: info@awesomewatermackay.com

Phone: 0401 441 291

 

If applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

 

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties, including payment providers and social media platforms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal requirements.

The latest version will be published on our website at www.awesomewatermackay.com, with the date of the most recent update shown at the top of this policy.

 

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Awesome Water Mackay

ABN: 61 667 182 519

Email: info@awesomewatermackay.com

Phone: 0401 441 291

Website: www.awesomewatermackay.com