COVID-19 status update

When scheduling appointments we are taking the following additional procedures to increase hygiene and safety when attending to services / installations / repairs:

What we require from you:

  • Confirm that you or anyone residing at the address have not traveled overseas in the last 14 days

  • Confirm that you or anyone residing at the address are not experiencing any flu-like symptoms

  • Adhere to the social distancing measure of at least 1.5-meter at all times. 

  • If you prefer the unit can be left outside, but we will require access to water (and power if repair is required)

 

What we do from our side:

  • Minimising touching any surfaces in your home / workplace

  • Washing hands with antibacterial wash before starting each job – we bring our own

  • On your request we can wear a new pair of disposable gloves throughout the service / installation

  • Due to contradicting information about the efficiency and protection of wearing a facemask , we will only wear a facemask if requested by you

  • Using a brand new chux for every customer (this has always been standard practice)

  • Contact less card payment or direct deposit at time of service preferred.   Please remember to maintain 1.5-meter social distancing while payments are processed

We understand if you are hesitant to allow visitors into your home / workplace at this stage. If you prefer we can supply DIY filters to be delivered by local agent for Mackay & suburbs or we can send out using Australia Post / Fastway Couriers, and we will provide detailed instruction to follow. 

We are happy to help our loyal customers with free troubleshooting advice during this time. If repairs are required and you are not comfortable with booking an appointment, we can deliver / send parts with detailed email instructions on how to go about to change the parts over.  

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Awesome Water Mackay

ABN 61 667 182 519

Po Box 8784 Mount Pleasant QLD 4740

0401 441 291

info@awesomewatermackay.com

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