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When scheduling appointments we are taking the following additional procedures to increase hygiene and safety when attending to services / installations / repairs:

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What we require from you:

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• Confirm that you or anyone residing at the address have not traveled overseas in the last 14 days

• Confirm that you or anyone residing at the address are not experiencing any flu-like symptoms

• Adhere to the social distancing measure of at least 1.5-meter at all times. 

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What we do from our side:

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• Minimising touching any surfaces in your home / workplace

• Washing hands with antibacterial wash before starting each job – we bring our own

• On your request we can wear a new pair of disposable gloves throughout the service / installation

• Due to contradicting information about the efficiency and protection of wearing a facemask , we will only wear a facemask if requested by you

• Using a brand new chux for every customer (this has always been standard practice)

• Contact less card payment or direct deposit at time of service preferred.   Please remember to maintain 1.5-meter social distancing while payments are processed

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We understand if you are hesitant to allow visitors into your home / workplace at this stage. If you prefer we can supply DIY filters to be delivered by local agent for Mackay & suburbs or we can send out using Australia Post / Fastway Couriers, and we will provide detailed instruction to follow. 

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We are happy to help our loyal customers with free troubleshooting advice during this time. If repairs are required and you are not comfortable with booking an appointment, we can deliver / send parts with detailed email instructions on how to go about to change the parts over.  

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