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Flat-Rate repair warranty - Terms & ConditionsI'm a title. Click here to edit me



  • Only applicable to residential customers 

  • Only available to customers within our service area

  • Filter change need to be ordered / booked every 6 months as per recommended schedule

  • A grace period of 2 weeks after the due date will be allowed.

  • If a customer is away for a period of time and his/her filter is due within this time,  they need to inform Awesome Water Mackay on 6 months (when they receive their reminder text/email) that they are away, and when they will be back to attend to the filter change.

  • The past 12 months filter change history will be taken into account when any repairs are needed, to qualify for $30 flat rate repair / maintenance charges.

  • If machine is not-repairable (compressor dead) this does not qualify you for a new machine,  however your service history will be taken into account if you wish to purchase a new machine



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