COVID-19 conditions for attending  service requests : 

SERVICE APPOINTMENTS - in-home and at business premisis: 

What we require from you:

  • Confirm that you or anyone residing at the address have not traveled overseas in the last 30 days

  • Confirm that you or anyone residing at the address are not experiencing any flu-like symptoms

  • Adhere to the social distancing measure of at least 1.5-meter at all times. 

  • As door handles has been proven to be a high risk area for cross contamination, we requests that you please open doors for us.

  • If you prefer the unit can be left outside, but we will require access to water (and power if repair is required)


What we do from our side:

  • Being aware of not touching any surfaces in your home / workplace

  • Washing hands with antibacterial wash before starting each job – we bring our own

  • Wearing a new pair of surgical gloves for every customer throughout the service / installation

  • Wiping down taps to be used while doing the service

  • Using a brand new chux for every customer (this has always been standard practice)

  • Due to contradicting information about the efficiency and protection of wearing a facemask , we will only wear a facemask if requested by you

  • No cash payments please.  Contact less card payment only or direct deposit at time of service.   Please remember to maintain 1.5-meter social distancing while payments are processed


Awesome Water Mackay

ABN 61 667 182 519

Po Box 8784 Mount Pleasant QLD 4740

0401 441 291

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